Activation & Installation
How to Connect Your Devices After Activation
How to Connect Your Devices After Activation Once your nbn® service with Ezi Broadband has been activated and your modem is online, you can start connecting your devices to Wi-Fi or via Ethernet. This quick guide will help you get everything ...
How To Activate Using Your Own (BYO) Modem
If you already own a compatible nbn® modem or router, you can use it with your new Ezi Broadband service. We call this a BYO (Bring Your Own) modem setup. This guide will help you get connected and confirm your service is active. Before You Start ...
How To Prepare For Your nbn® Installation
Getting ready for your nbn® installation helps ensure everything goes smoothly on the day and that your new Ezi Broadband connection is up and running as soon as possible. Depending on your nbn® technology type, a technician may need to visit your ...
Checklist: What You’ll Need On Your Activation Day
Your nbn® activation day is when your Ezi Broadband connection goes live, either through a technician visit or a remote activation. Having everything ready helps make the process quick and stress-free, so you can start enjoying your new connection ...
Can I Connect Before My Activation Date?
In most cases, you'll need to wait until your activation date before your Ezi Broadband service becomes active. This date is set by nbn® Co and represents when your line is officially transferred or connected to the network. Until your activation is ...
What If an nbn® Technician Visit Is Required?
In some cases, connecting your Ezi Broadband service may require a visit from an nbn® technician. This happens when your property isn't yet fully connected to the nbn® network or additional equipment needs to be installed before activation. Why a ...
What Should I Do If My Activation Is Delayed?
We understand how important it is to get connected quickly. While most Ezi Broadband services are activated within the expected timeframe, occasionally an order may take longer than planned. Here's what can cause a delay and what you can do about it. ...
How Do I Know When My Service Is Active?
Once you've placed your Ezi Broadband order, our team begins the process of activating your service with nbn® Co. You'll receive updates by email or SMS as your order progresses, from confirmation through to activation. So you'll always know what ...
How Long Will It Take Me to Get Connected?
We know you want to get online fast, that's why we make the setup process as simple and efficient as possible. The exact time it takes to connect your Ezi Broadband service depends on your nbn® technology type and whether a technician visit is ...