How To Prepare For Your nbn® Installation

How To Prepare For Your nbn® Installation

Getting ready for your nbn® installation helps ensure everything goes smoothly on the day and that your new Ezi Broadband connection is up and running as soon as possible.
Depending on your nbn® technology type, a technician may need to visit your premises to complete setup or activate your service remotely.

Why Preparation Matters

Preparing in advance allows our team and nbn®  to complete your installation quickly and without interruptions. Having the right equipment, access, and information ready can prevent delays and additional technician visits.
Preparation helps us:
  • Confirm your address is ready for activation
  • Ensure your equipment (like your modem or nbn® connection box) is available on the day
  • Avoid scheduling changes or missed appointments

What To Do Before Your Installation

1. Check your appointment details

If your installation requires an nbn® technician, you'll receive an appointment date and time from Ezi Broadband.
  • Make sure someone aged 18 or older is home during this window.
  • If you need to reschedule, let us know at least 24 hours in advance.

2. Identify where your nbn® equipment will go

Choose a location inside your home that's:
  • Close to a power outlet
  • Near your main TV or home office area
  • Clear of heavy furniture or walls that could block Wi-Fi signals

3. Prepare your modem or router

If you purchased a modem from Ezi Broadband, keep it unopened until the technician confirms the connection is ready. If you're using your own modem, check that it's nbn®-compatible for your technology type (FTTP, FTTC, FTTN, HFC, etc.).

4. Check your existing cabling

  • For FTTN or FTTB, ensure the phone wall socket is accessible.
  • For FTTP or HFC, make sure existing nbn® or coaxial points aren't blocked.
  • Avoid using old splitters or filters unless instructed.

5. Provide easy access

Technicians may need access to:
  • External walls and utility boxes
  • Roof cavities or wall plates
  • Power points near the installation area

What Happens On The Day

  • The technician will confirm the best location for any required nbn® equipment (such as the NTD or HFC wall plate).
  • They'll install, test, and activate your connection.
  • Once the installation is complete, you can plug in your modem and connect your devices to Wi-Fi.
Tip: Keep your modem box, cables, and setup guide handy — you'll need them once your service goes live.

If Your Premises is Already nbn® Ready

In many cases, nbn® infrastructure is already installed at your address. If so, activation may happen remotely without a technician visit. You'll receive an email or SMS from Ezi Broadband confirming when your service is active and ready to use.

Need Help?

  1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
  2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
  3. Head over to the homepage of our help centre and submit a ticket.
  5. Call us on 132 EZI (132 394).

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