In most cases, you'll need to wait until your activation date before your Ezi Broadband service becomes active.

This date is set by nbn® Co and represents when your line is officially transferred or connected to the network.

Until your activation is complete, your modem won't have access to the Ezi Broadband service — even if it's already plugged in.

What the activation date means

Your activation date is the earliest day your new connection can go live. It allows time for:

• nbn® Co to complete backend provisioning
• Line testing and network handover
• Any required technician work at your property

You'll receive an email or SMS from Ezi Broadband confirming your activation date once your order has been processed.

If you're switching from another provider

If you're transferring your existing nbn® service to Ezi Broadband, you should keep your current service active until you receive confirmation that your Ezi service is live. This prevents any downtime during the handover period.

Once your Ezi connection is active, your old provider will usually disconnect the previous service automatically (unless you've been advised to cancel manually).

What you can do before activation

While waiting for your activation date, you can:

• Set up your modem or router in advance
• Connect your devices to the Wi-Fi network (they'll link automatically once the service activates)
• Keep an eye on your email or SMS for confirmation updates

Your modem lights may flash or show no internet signal before activation — this is completely normal.

If you plug in early

You won't be able to access the internet until your activation is finalised, but connecting your equipment early won't cause any issues. As soon as the line becomes active, your modem will automatically connect, and your service will start working.

How do I change my activation date?

If the scheduled activation date doesn't suit you — for example, you'll be away from home or need the service to start later — you can request a change before the activation is complete.

To do this:

1. Contact our provisioning team at support@ezibroadband.com.au as soon as possible.
2. Provide your order number and the new date range you'd prefer.
3. We'll check with nbn® Co to see if the date can be adjusted.

Please note:

• Changes depend on nbn® Co's availability and may not always be possible once activation has been scheduled.
• Our team will confirm any new date or let you know if the existing activation must proceed as planned.

Need help?

1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
3. Head over to the homepage of our help centre and submit a ticket.
4. Email us at support@ezibroadband.com.au
5. Call us on 132 EZI (132 394).