Before Ezi Broadband can connect your home or business to the nbn®, we first need to confirm that our plans are available at your location.

This process helps us identify what type of nbn® technology serves your property and what speeds and plans you can access.

Why availability varies

Not all addresses in Australia are connected to the same nbn® technology. Depending on your location, your home might use fibre, copper, coaxial, or wireless infrastructure. Each technology type supports different speeds, hardware, and installation requirements.

Checking plan availability ensures you:

• Choose a plan compatible with your nbn® technology
• Avoid delays or incorrect equipment
• Understand whether upgrade options (like Fibre Connect) may be available in your area

How to check your address

1. Go to our Service Qualification page — Visit ezibroadband.com.au/SQ.
2. Enter your full address — Start typing your address; the field will auto-complete based on nbn® Co's official database.
3. View your results — The system will instantly check your address and show which Ezi Broadband nbn® plans and speeds are available.
4. Select your plan — Once you know what's available, you can choose the plan that best fits your needs and continue to checkout.

Note: Not every address can access every speed tier. Some of the new ultra-fast plans (1000/50, 2000/200) are limited to FTTP and certain HFC connections.

What happens behind the scenes

When you enter your address, our system performs a real-time Service Qualification Check against the nbn® network database. It returns details such as:

• Your nbn® technology type (FTTP, FTTN, FTTC, HFC, Fixed Wireless, or Satellite)
• Whether your premises is already connected or needs a technician visit
• The Service Class, which indicates activation readiness

This process only takes a few seconds and ensures your plan, equipment, and installation requirements are all correct from the start.

If your address isn't found

In rare cases — for example, with new housing estates or subdivided lots — the nbn® database may not yet list your property. If this happens, our provisioning team can manually verify your address with nbn® Co and confirm eligibility within 1–2 business days.

Please get in touch with us if this is the case.

What to do next

Once your address has been checked and qualified:

• You'll see the Ezi Broadband plans available at your property
• You can order directly online
• Our team will handle activation and setup based on your connection type

There's no cost or obligation for the qualification process — it's simply part of ensuring your connection goes smoothly.

Need help?

1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
3. Head over to the homepage of our help centre and submit a ticket.
4. Email us at support@ezibroadband.com.au
5. Call us on 132 EZI (132 394).