Troubleshooting & Support
Online Safety Tips
Staying safe online is more important than ever. Follow these simple steps to help protect your personal information, devices, and loved ones while browsing, shopping, or working online. 1. Use strong, unique passwords Create passwords that are at ...
Common Activation Errors And How to Fix Them
Most Ezi Broadband activations go smoothly but occasionally, something small can cause a delay or error when your nbn® service is being set up. This guide explains the most common activation issues, what they mean, and how to fix them so you can get ...
What to Do If Your nbn® Lights Don’t Turn Green
If the lights on your nbn® connection box or modem aren't turning green after activation, it usually means your service hasn't finished connecting to the nbn® network or there's a simple setup issue that needs attention. This guide will help you ...
How to Reset My nbn® Connection Box (NTD)
If your internet isn't working or your modem shows no signal, resetting your nbn® connection box also known as a Network Termination Device (NTD) can often restore your connection. It's safe to do and doesn't delete any data or account settings. ...
No Wi-Fi Signal or Can’t Connect Devices
If you can't see your Wi-Fi network, or your devices won't connect, don't worry it's usually a quick fix. Follow the steps below to get your Wi-Fi working again. 1. Check Your Modem Lights Start by checking the Wi-Fi light (sometimes labelled WLAN or ...
Modem Lights Flashing Red or Orange
If your modem lights are flashing red or orange, it usually means your modem is having trouble connecting to the nbn® network. This doesn't always mean there's a fault, in many cases, it's something simple that can be fixed at home. What Red or ...
How to Check for nbn® Outages In My Area
If your internet has suddenly stopped working or slowed down, there may be an nbn® network outage or planned maintenance in your area. Checking for outages is quick and can help determine whether the issue is with your equipment or the wider network. ...
Slow Speeds or Dropouts – How to Fix?
If your internet feels slower than usual or keeps dropping out, there's usually a simple cause — and an easy fix. Follow the steps below to restore your Ezi Broadband connection to full speed and stability. 1. Check For Local Network Issues Before ...
My Internet Isn’t Working — What Should I Do?
If your internet connection has suddenly stopped working, don't worry most issues can be fixed quickly with a few simple checks. Follow the steps below before contacting support to help get your service back online faster. 1. Check Your nbn® and ...
Wi-Fi Troubleshooting and Tips
If your internet is connected but your Wi-Fi seems slow, drops out, or won't connect on certain devices, it's usually something simple to fix. Follow these steps to improve your connection and get the best performance from your Ezi Broadband service. ...
How to Reset Your Modem
If your internet connection isn't working as expected or you've recently changed settings that caused issues, performing a modem reset can often fix the problem. A reset restores your modem to its original factory settings, removing any custom ...
Troubleshooting Your Internet Connection
Whether it's no connection, frequent dropouts, or slow speeds, this quick guide will help you identify and fix the most common issues before you need to contact support. 1. Check For nbn® Outages Before changing anything at home: Visit the nbn® ...
How Do I Check If My Internet Is Working?
Once your Ezi Broadband service has been activated, you should be able to get online within minutes. If you're not sure whether your internet is working correctly, here's how to check your connection step-by-step. 1. Check Your Modem and nbn® Device ...