How Do I Check If My Internet Is Working?

How Do I Check If My Internet Is Working?

Once your Ezi Broadband service has been activated, you should be able to get online within minutes. If you're not sure whether your internet is working correctly, here's how to check your connection step-by-step.

1. Check Your Modem and nbn® Device Lights

Start by looking at the indicator lights on your modem and nbn® connection box (if you have one).
Different technologies (FTTP, FTTN, HFC, etc.) have different light patterns, but in general:
  • Power light: should be solid
  • DSL or WAN light: should be solid or flashing (indicating signal)
  • Internet light: should be solid (indicating active connection)
  • Wi-Fi light: should be on or flashing when devices are connected
If the internet or WAN light is off, your service may not yet be active, or the modem hasn't detected the signal.

2. Try Connecting a Device

Use your computer, phone, or tablet to connect to your Wi-Fi or plug in via Ethernet cable. Then open a web browser and try visiting a website such as www.google.com or www.ezibroadband.com.au.
If the page loads, your internet is working. If not, continue with the next checks below.

3. Restart Your Equipment

A simple restart often fixes connection issues:
  1. Turn off your modem and nbn® connection box (if you have one).
  2. Wait 30 seconds.
  3. Turn the nbn® box back on, then your modem.
  4. Wait a few minutes for the lights to stabilise.
Once all lights are steady, try connecting again.

4. Check Your Activation Status

If you've just signed up, your service may not be active yet. Check your email or SMS notifications for your activation confirmation from Ezi Broadband.
If your activation date hasn't arrived yet, your modem won't connect to the network, even if everything is set up correctly.

5. Test Another Device or Cable

Try connecting with a different device (like a phone or laptop) or an Ethernet cable if available. If the second device connects successfully, the issue may be with your original device's settings or Wi-Fi.

6. Check For Local Outages

Occasionally, the nbn® network may experience outages or maintenance in your area. You can check for known issues using the nbn® Network Status page: www.nbnco.com.au/support/network-status
If an outage is listed, your connection should automatically restore once the issue is resolved.

7. Still Not Working?

If you've completed the steps above and your internet still isn't working:
  • Confirm your modem is nbn®-compatible and configured correctly
  • Make sure your cables are plugged in securely
  • Contact our support team
Our technical team will check your line remotely and help get you back online.
  1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
  2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
  3. Head over to the homepage of our help centre and submit a ticket.
  5. Call us on 132 EZI (132 394).

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