If your internet has suddenly stopped working or slowed down, there may be an nbn® network outage or planned maintenance in your area. Checking for outages is quick and can help determine whether the issue is with your equipment or the wider network.

Step 1: Visit the Official nbn® Network Status Page

• Current outages and planned maintenance in your area.
• The type of work being carried out (for example, network upgrades or repairs).
• The expected restoration time, if available.

Step 2: Enter Your Address

1. Type your full address, including suburb and postcode.
2. Click Search or Check address.

• A known outage affecting your connection.
• Planned maintenance scheduled in your area.
• Or no issues detected (meaning your connection issue may be local).

Step 3: What to Do Next

• If there is an outage, your connection will automatically come back online once the work is complete. No action is needed.
• If there isn't an outage, follow our guide "My internet isn't working — what should I do?" to troubleshoot your equipment and connection.

Tips

• During an outage, avoid restarting or resetting your modem repeatedly, it won't reconnect until the network is restored.

Need Help?

1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
3. Head over to the homepage of our help centre and submit a ticket.
4. Email us at support@ezibroadband.com.au
5. Call us on 132 EZI (132 394).