Billing & Accounts
How Refunds and Credits Work
Ezi Broadband applies refunds and credits fairly and transparently to ensure your account always reflects the service you've received. This article explains the different types of adjustments you may see on your bill, when you might receive a refund, ...
What Is a Pro-Rata Charge?
A pro-rata charge appears on your bill when your plan changes partway through a billing period. It simply ensures you only pay for the days each plan was active, no overcharging, no missing days. Why Pro-Rata Charges Happen Ezi Broadband bills ...
Understanding Your First Ezi Broadband Bill
Your first Ezi Broadband bill can look a little different from your regular monthly bills. That's because your first payment (on the day your service starts) covers your initial month in advance, while your first official invoice (sent during the ...
When Will I Be Billed Each Month?
Ezi Broadband bills are issued monthly in advance, ensuring your service is always up to date and uninterrupted. Your billing date is determined by your activation date and remains the same each month. How Your Billing Cycle Works Monthly in advance: ...
How Does Ezi Broadband Billing Work?
Ezi Broadband keeps billing simple and transparent. All services are billed monthly in advance, using direct debit for secure, automatic payments. This means your account is always up to date, and you'll never have to worry about missing a payment or ...
What Happens If I Move House?
If you're moving to a new address, you can take your Ezi Broadband service with you. We'll help transfer your connection to your new home and make sure you're back online as quickly as possible. 1. Let us know you're moving Contact Ezi Support at ...
How Ezi Broadband Protects Your Billing and Payment Data
Your security is our top priority. Ezi Broadband uses advanced encryption, secure gateways, and strict privacy controls to keep your billing and payment information safe. We never store or see your full credit card or bank details, all payments are ...