When Will I Be Billed Each Month?

When Will I Be Billed Each Month?

Ezi Broadband bills are issued monthly in advance, ensuring your service is always up to date and uninterrupted.

Your billing date is determined by your activation date and remains the same each month.

How your billing cycle works

  • Monthly in advance: You pay for your upcoming month's service at the start of each billing cycle.
  • Consistent billing date: Your billing date is set based on the day your service became active and doesn't change month to month.
  • Automatic payments: Your bill amount is automatically collected by direct debit on your scheduled billing date.

Example:

  1. If your service activates on 14 October, your next bill will be generated in early November, covering 1–30 November.
  2. Every bill after that will continue the same cycle.

What time are payments processed?

Direct debits are processed automatically by our payment system, typically in the first week of each month. If your billing date falls on a weekend or public holiday, payments are still processed on schedule as per standard banking procedures.

Billing notifications

Before each direct debit, you'll receive:

  • An invoice email showing your upcoming charges
  • A payment reminder confirming when the debit will occur

This notice is usually sent a few days before your billing date, giving you time to review your invoice and ensure funds are available.

Why your billing date can't be changed

Ezi Broadband billing is standardised to keep all accounts aligned and ensure consistent monthly processing. For that reason:

  • Your billing cycle and debit date cannot be changed.
  • If your debit date falls on a weekend or public holiday, the payment will still be processed automatically by our system.

Need help?

If you believe your billing cycle looks incorrect or you've recently changed plans, contact our Accounts team and we'll review your billing record and confirm the correct cycle.

  1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
  2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
  3. Head over to the homepage of our help centre and submit a ticket.
  4. Email us at accounts@ezicom.com.au
  5. Call us on 132 EZI (132 394).

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