Ezi Broadband keeps billing simple and transparent. All services are billed monthly in advance, using direct debit for secure, automatic payments.

This means your account is always up to date, and you'll never have to worry about missing a payment or losing service access.

How your billing cycle works

• Monthly billing: Your service is billed on a monthly cycle, beginning on your activation date.
• In advance: You're charged for the upcoming month's access at the start of each billing period.
• Same date every month: Your billing date remains consistent each month for easy budgeting.

Example: If your service activates on 14 October, your initial payment covers the remainder of October. Your first official bill (issued in early November) will include the full access fee for November 1–30, and a credit adjustment for the unused portion of your first month (October 1–13).

This ensures you only pay for the days your service is active — no more, no less.

Payment method

All Ezi Broadband services are paid via direct debit. You can choose from:

• Credit or debit card (Visa, Mastercard), or
• Bank account (fee-free option).

Direct debit ensures your payments are processed automatically and on time, helping you avoid late fees or service interruptions.

Billing notifications

We'll send a billing reminder and invoice notification a few days before your scheduled debit. This gives you time to review your charges and ensure funds are available.

You'll receive:

• A copy of your invoice via email
• A billing notice in your online portal

What's included in your bill

Each Ezi Broadband bill will show:

• Your plan name and monthly access fee
• Any setup or activation charges
• Credits or adjustments (for plan changes, outages, etc.)
• GST and total amount due

Plan changes and pro-rata adjustments

If you change your plan mid-month, you'll see a pro-rata adjustment on your next bill. This includes:

• A credit for unused days on your old plan, and
• A charge for the days your new plan was active.

This keeps your billing accurate and fair whenever you make changes.

Key things to remember

• Bills are issued monthly in advance.
• Direct debit is the only accepted payment method.
• You'll always receive advance notice before any scheduled debit.
• Your billing date is fixed and cannot be changed.
• You can view or download invoices anytime from your online portal.

Need help?

1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
3. Head over to the homepage of our help centre and submit a ticket.
4. Email us at accounts@ezicom.com.au
5. Call us on 132 EZI (132 394).