A pro-rata charge appears on your bill when your plan changes partway through a billing period. It simply ensures you only pay for the days each plan was active — no overcharging, no missing days.

Why pro-rata charges happen

Ezi Broadband bills monthly in advance. When you upgrade or downgrade your plan mid-cycle, the system automatically adjusts your charges to reflect the exact dates of use.

Your bill will typically include:

• A credit for the unused days on your previous plan
• A charge for the new plan covering the days it was active during the current month
• Your next month's access fee (billed in advance as usual)

Example

Let's say your plan changes from Basic to Starter on 15 October:

1–14 October (Basic plan): You'll receive a credit for the unused days on your previous plan.

15–31 October (Starter plan): You'll be charged a pro-rata amount for the days your new plan was active.

1–30 November (Starter plan): Your normal monthly fee is billed in advance as usual.

This ensures your billing stays fair and accurate, even when your plan changes mid-month.

You'll see the pro-rata adjustment clearly labelled on your invoice, often under "Credit Adjustment" or "Partial Month Charge."

Need help?

1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
3. Head over to the homepage of our help centre and submit a ticket.
4. Email us at accounts@ezicom.com.au
5. Call us on 132 EZI (132 394).