Account Management
How To Update Your Personal Or Contact Details
If your name, email address, or phone number has changed, you can request an update through your customer portal. Our team will make the changes on your behalf. What Can Be Updated Name on your account Email address Phone number These details cannot ...
How To Update Your Payment Method
You can update your payment card details directly from your Ezi Broadband customer portal at any time. No need to contact support — it only takes a minute. How To Update or Add a Payment Card Log in to your Ezi Broadband customer portal at ...
How To Change or Upgrade Your Plan
If your internet needs change — whether you need faster speeds, want to downgrade, or just want to explore your options — you can easily request a plan change through your customer portal. How To Submit a Plan Change Request Log in to your Ezi ...
How To Cancel Your Ezi Broadband Service
If you need to cancel your Ezi Broadband service, the process is simple. You can submit a cancellation request through your customer portal and our team will be in touch to confirm the details. How To Submit a Cancellation Request Log in to your Ezi ...
How Do I Pay A Bill Online?
All Ezi Broadband services are paid via direct debit, so your bills are usually handled automatically. However, if a payment has failed or you'd like to settle an outstanding balance early, you can make a manual payment directly through your customer ...