How To Cancel Your Ezi Broadband Service

How To Cancel Your Ezi Broadband Service

If you need to cancel your Ezi Broadband service, the process is simple. You can submit a cancellation request through your customer portal and our team will be in touch to confirm the details.

How To Submit a Cancellation Request

  1. Log in to your Ezi Broadband customer portal at my.ezibroadband.com.au.
  2. Click "Create a new case" from the dashboard, or select "Support" from the header menu.
  3. Confirm your email address is correct, or enter your preferred contact email.
  4. Select the service you'd like to cancel.
  5. Choose "Cancel Service / Disconnect" as the reason.
  6. In the description field, let us know you'd like to cancel your service. You can include any additional details such as your preferred disconnection date or the reason for leaving.
  7. Click Submit.
Once submitted, a member of our team will contact you to confirm the cancellation and walk you through the next steps.

What Happens After You Submit

  1. Our team will review your request and reach out to confirm the cancellation.
  2. Your service will remain active until the end of your current billing cycle. There is no early disconnection or mid-cycle cut-off.
  3. Your most recent bill is your final bill. There are no additional disconnection fees.

Important Things To Know

  1. No lock-in contract: Ezi Broadband plans are month-to-month, so you're free to cancel at any time.
  2. No disconnection fee: There are no charges for cancelling your service.
  3. No pro-rata refund: Since billing is paid in advance, your service continues until the end of the billing period you've already paid for. No refund is issued for remaining days in that cycle.
  4. Your modem is yours to keep: If you purchased a modem from Ezi Broadband, it belongs to you. There's no need to return it.

Before You Cancel

If you're experiencing issues with your service, our support team may be able to help before you decide to leave. Common issues like slow speeds, dropouts, or billing queries can often be resolved quickly.
If you're moving house, you don't need to cancel — we can transfer your service to your new address. See "What Happens If I Move House?" for details.

Need Help?

  1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
  2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
  3. Head over to the homepage of our help centre and submit a ticket.
  4. Email us at support@ezibroadband.com.au
  5. Call us on 132 EZI (132 394).

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