All Ezi Broadband services are paid via direct debit, so your bills are usually handled automatically. However, if a payment has failed or you'd like to settle an outstanding balance early, you can make a manual payment directly through your customer portal.
How To Pay a Bill Online
- Log in to your Ezi Broadband customer portal at my.ezibroadband.com.au.
- From the dashboard, click "Your Bills."
- Select the bill you'd like to pay.
- Click "Pay" and follow the prompts to complete the payment.
When You Might Need To Pay Manually
Manual payments are typically used when:
- A scheduled direct debit has failed (for example, due to an expired card or insufficient funds)
- You'd like to pay off an outstanding balance early
- You need to clear your account balance before cancelling your service
Tips
- If a direct debit has failed, update your card details first to avoid future failed payments. See "How To Update Your Payment Method" for instructions.
- After completing a manual payment, you'll receive a confirmation on screen and a receipt via email.
- Your regular billing cycle and automatic payments will continue as normal going forward.
Need Help?
- Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
- If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
- Head over to the homepage of our help centre and submit a ticket.
- Email us at accounts@ezicom.com.au
- Call us on 132 EZI (132 394).