How To Activate Using Your Own (BYO) Modem

How To Activate Using Your Own (BYO) Modem

If you already own a compatible nbn® modem or router, you can use it with your new Ezi Broadband service. We call this a BYO (Bring Your Own) modem setup.
This guide will help you get connected and confirm your service is active.

Before You Start

Make sure your modem:
  • Is nbn®-ready and supports your specific nbn® technology type (e.g. FTTP, FTTN, FTTC, HFC, Fixed Wireless).
  • Is unlocked (not restricted to your previous provider).
  • Supports PPPoE (Point-to-Point Protocol over Ethernet) connection type.
If your modem isn't compatible, you can purchase a pre-configured Ezi modem directly from us for a plug-and-play setup.

Step 1: Wait for your activation notice

You'll receive an email or SMS from Ezi Broadband confirming that your service is active. Do not attempt to connect before this — your modem won't authenticate until the line has been activated by nbn® Co.

Step 2: Connect your modem to the nbn® equipment

The setup depends on your nbn® technology type:

FTTP, FTTC or HFC:

  • Plug one end of an Ethernet cable into the WAN or Internet port on your modem.
  • Plug the other end into the UNI-D port on your nbn® connection box (usually labelled UNI-D1).

FTTN or FTTB:

  • Plug your modem's DSL port directly into your wall socket using a telephone cable.
  • A splitter or filter is not required unless you have a landline service on the same line.

Fixed Wireless or Satellite:

  • Connect your modem's WAN port to the nbn® power supply unit using an Ethernet cable.

Step 3: Enter your Ezi Broadband login details

Log into your modem's web interface (usually there are access details on the bottom of your modem).
In your modem settings:
  1. Go to the Internet / WAN / Broadband section.
  2. Choose PPPoE as the connection type.
  3. Enter your username and password from your welcome email.
  4. Save or apply the changes.
Your modem should connect within a few minutes once the details are correct.

Step 4: Confirm your connection

Once the modem connects successfully:
  • The Internet or WAN light should turn solid.
  • You should be able to browse the web on a connected device.
If the light remains off or flashing after five minutes, double-check your login details and restart your modem.

Step 5: Test your Wi-Fi

After confirming the connection:
  • Connect your devices to your Wi-Fi network using the name (SSID) and password shown on your modem.
  • Open a web page or run a speed test to confirm your service is active.
If Wi-Fi isn't working, connect via Ethernet first to confirm your internet signal, then update your modem's wireless settings.

Troubleshooting Tips

If your BYO modem won't connect:
  • Double-check your username and password.
  • Make sure you've selected PPPoE as the connection type.
  • Restart both your nbn® connection box and modem.
  • Reset your modem to factory settings if it was previously used with another provider.

Need a New Modem?

If your modem isn't nbn®-compatible or you'd prefer a pre-configured, plug-and-play option, you can purchase one directly from the Ezi Broadband Shop. Our modems are pre-tested for your connection type and ready to go on arrival.

Still Not Online?

Get in contact with our support team — include your modem model number and a photo of your current setup so our team can help identify the issue.
  1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
  2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
  3. Head over to the homepage of our help centre and submit a ticket.
  5. Call us on 132 EZI (132 394).

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