Your modem is the heart of your internet connection. Even with the best nbn® plan, an old or incompatible modem can slow down your speed, cause dropouts, and prevent you from getting the performance you're paying for.

Here's why using modern modem hardware matters.

1. Compatibility with the latest nbn® technology

nbn® connections evolve over time, with updates to network standards and performance requirements. Older modems may not fully support your connection type — especially for FTTC, HFC, or FTTP services.

New modem models are built to:

• Automatically configure to the latest nbn® settings.
• Support faster line speeds (up to 2Gbps on eligible plans).
• Work seamlessly with multiple devices and smart home setups.

Using up-to-date hardware ensures you're getting the full benefit of your Ezi Broadband plan.

2. Improved speed and stability

New modems feature enhanced processing power and Wi-Fi performance, which helps:

• Reduce dropouts and buffering.
• Maintain consistent speeds during peak times.
• Handle more devices connected at once without slowing down.

Outdated hardware often struggles with modern data demands — especially in homes with multiple users, streaming devices, and online work setups.

3. Stronger Wi-Fi coverage

Modern modems use the latest Wi-Fi standards (like Wi-Fi 6) to deliver faster and more reliable wireless connections. This means:

• Better range throughout your home.
• Less interference from nearby networks or devices.
• Faster speeds on compatible smartphones, laptops, and TVs.

Older modems using Wi-Fi 4 or early Wi-Fi 5 standards can't deliver the same level of coverage or efficiency.

4. Enhanced security

Each generation of modem hardware introduces stronger encryption and firmware protections to safeguard your network. Newer modems include:

• Automatic firmware updates.
• Support for WPA3 security, protecting against unauthorised access.
• Improved protection against malware and modem-level attacks.

If your current modem no longer receives software updates, it may be at higher risk of security vulnerabilities.

5. Ready for future upgrades

A new modem is an investment in reliability and future compatibility. Ezi Broadband continues to roll out higher-speed plans and expanded service options — and newer modems ensure you can take advantage of these without needing to replace equipment later.

When to consider upgrading

You should consider a new modem if:

• Your modem is more than 3–4 years old.
• You've noticed frequent dropouts or inconsistent speeds.
• Your modem no longer receives firmware updates from the manufacturer.
• You're upgrading to a faster plan or changing connection type.

If you're unsure, our team can help confirm whether your current modem is compatible with your service.

Need help choosing the right modem?

Ezi Broadband offers a range of nbn®-approved, pre-configured modems for easy setup and reliable performance.

1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
3. Head over to the homepage of our help centre and submit a ticket.
4. Email us at support@ezibroadband.com.au
5. Call us on 132 EZI (132 394).