Setting Up Your Customised Whole Home Mesh System - TP-Link Aginet

Setting Up Your Customised Whole Home Mesh System - TP-Link Aginet

This guide walks you through the complete process of setting up your TP-Link whole home mesh system using the Aginet app. Follow each step carefully to ensure your network is configured correctly.
The steps in this guide use the HX510 as an example, but the process is the same for all compatible TP-Link mesh devices.

Before You Start

Please complete the following checks before opening the Aginet app:
1.  Disable Power-Saving Mode on Your Phone
Power-saving mode can interrupt the setup process by restricting background data, Wi-Fi scanning, or app activity. To avoid setup failures or timeouts, make sure power-saving mode is turned off on your phone before you begin.

2.  Grant Local Network Access (iOS 14 and later only)
If you are using an iPhone or iPad running iOS 14 or higher, you must give the Aginet app permission to access your local network. Without this permission, the app will not be able to detect your mesh device.
To enable this:
• Open the Settings app on your iPhone or iPad
• Go to Privacy & Security
• Tap Local Network
• Find Aginet in the list and toggle it ON

Setup Steps

Step 1 - Download and Install the Aginet App

Search for Aginet in the Google Play Store (Android) or Apple App Store (iOS) and install it on your smartphone or tablet.
Idea
Tip: Make sure you download the official Aginet app published by TP-Link. Check the developer name before installing.


Step 2 - Log In or Create a TP-Link ID

Open the Aginet app. You will be prompted to log in. Choose one of the following options:
• Log in with an existing TP-Link ID or TP-Link Cloud account
• Sign up to create a new TP-Link ID
• Tap Continue without TP-Link ID to proceed without an account
Info
Note: If you skip login, some cloud features such as remote management and firmware update notifications may not be available.

Step 3 - Connect Your Phone to the Mesh Device's Default Wi-Fi

Before the app can detect your device, your phone needs to be connected to the mesh device's default Wi-Fi network. The default network name (SSID) is printed on the label on the bottom of your device and usually appears in the format WIFI_XXXX.

Go to your phone's Wi-Fi settings and connect to this network. Once connected, return to the Aginet app.
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Note: Some phones may connect to the default SSID automatically. If so, the Aginet app will display a notification that it has found the device.


Step 4 - Select an Operation Mode

The app will prompt you to choose how you would like the device to operate. Select the mode that matches your setup. If you are unsure which mode to use, contact your Internet service provider (ISP) for guidance.

Step 5 - Enter the Device Password

You will be asked to enter the Device Password to access the device's settings. If this is your first time setting up the device, you will need to create a new Device Password at this point.

If your ISP has pre-configured the device, they may have already set a Device Password. In that case:
• Check the bottom label of the device — the password may be printed there
• Contact your ISP if the label does not show a password
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Note: The Device Password is separate from your Wi-Fi password and is used to protect access to the router's admin settings.


Step 6 - Assign the Router to a Room

Select a room or location for this router from the list provided in the app, or create a custom name. The room you select will be used as the name for this router within the Aginet app, making it easier to identify in multi-unit setups.
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Tip: Choose a name that reflects where the router is physically located, such as Living Room, Upstairs Office, or Garage. This will help you manage your mesh network more easily later on.


Step 7 - Select Your Internet Connection Type

Choose the connection type provided by your ISP. Common options include:
• Dynamic IP (DHCP)  — most common; the router receives an IP address automatically
• PPPoE  — used by some fibre and ADSL providers; requires a username and password
• Static IP  — you enter a fixed IP address provided by your ISP

If your ISP requires a VLAN ID (common with some fibre connections), tap Advanced and enter the VLAN ID in the field provided.
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Note: If you are unsure of your connection type or VLAN ID, contact your ISP before continuing.

 

Step 8 - Create Your Wi-Fi Network Name and Password

Set up your home Wi-Fi network by entering a network name (SSID) and a password. These will be the credentials your devices use to connect to the internet.

Tips for a strong Wi-Fi setup:
• Choose a unique network name that does not identify your home address or router brand
• Use a password of at least 12 characters with a mix of letters, numbers, and symbols
• Avoid using personal information such as your name or date of birth in your password


Step 9 - Reconnect Your Phone to Your New Wi-Fi Network

Once your Wi-Fi network has been created, go to your phone's Wi-Fi settings and connect to the new network name you just created. Use the password you set in the previous step.
IdeaTip: Your phone may prompt you to connect automatically if it detects the new network. Accept this if offered.


Step 10 - Setup Complete — Add More Units (Optional)

Your router is now fully set up and connected to the internet. If you have additional mesh units to add to your network, tap the Add Agent button on the completion screen and follow the in-app instructions to connect each additional unit.

Repeat the process for each additional unit. Once all units are added, they will work together to extend your Wi-Fi coverage throughout your home.


Troubleshooting Common Issues

Issue

What to Do

App cannot find the device
Make sure your phone is connected to the devices default Wi-Fi (WIFI_XXXX). On iOS 14+, check that Local Network permission is enabled for the Aginet app.
Device password not accepted
Check the bottom label of your device for a pre-set password. If your ISP configured the device, contact them for the correct password.
Cannot select connection type
Confirm your connection type with your ISP. If a VLAN ID is required, tap Advanced during Step 7 to enter it.
Wi-Fi network not appearing after set up
Restart your phone's Wi-Fi and wait a moment for the new network to appear. Ensure you are searching for the exact name you entered.
Additional mesh units not connecting
Place the new unit within range of the main router. Follow the Add Agent process from the app's home screen after setup is complete.

Need Help?

  1. Visit our website and speak to Eve, our AI assistant, in the bottom right corner of the screen.
  2. If you'd rather chat with a human, just let Eve know and you'll be transferred to a real person within the same chat window.
  3. Head over to the homepage of our help centre and submit a ticket.
  4. Email us at support@ezibroadband.com.au
  5. Call us on 132 EZI (132 394).

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